If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best.

Every message that comes in is handled by a member of our support team who has the authority to look into your account, review transactions, clarify bonus terms, process withdrawal queries, and escalate anything that sits outside their immediate remit. We do not route you through a call centre with no access to your account history. The person reading your message can act on it.

What to include when you write to us

The quickest way to get your issue resolved in a single exchange is to give us enough to work with straight away. Let us know the username or email address registered to your account, describe what happened and when it happened, and — if the issue involves a payment — include the amount and the method you used. Screenshots are welcome if they help illustrate the problem. We will not ask you to repeat information you have already provided, so the more clearly you lay it out at the start, the sooner we can get back to you with something useful.

Responsible gambling requests

If you are writing to us about a deposit limit, a cooling-off break, or self-exclusion, please say so clearly at the beginning of your message. These requests are not treated as ordinary account queries — they are prioritised and actioned as quickly as we are able to process them. A self-exclusion request, in particular, will not be delayed or subject to a waiting period. Once confirmed, it takes effect and is not reversible for the duration you have chosen. If you are unsure which option is right for your situation, tell us what you are experiencing and we will help you understand what is available.

On the subject of security: we will never ask you for your password, your full card number, or your PIN — not by email, not through any messaging channel, not under any circumstances. If you receive a communication claiming to be from us that asks for any of those things, do not respond to it and let us know immediately. Legitimate requests from our team will only ever ask you to verify your identity through the standard documentation process — proof of identity and proof of address — and only when your account is undergoing a verification review.

If your concern is serious and you feel it has not been resolved through standard support, you have the right to raise a formal complaint. A formal complaint is handled separately from a routine query and is reviewed at a more senior level. If we are unable to reach a resolution that satisfies you, you may refer the matter to the relevant alternative dispute resolution body. We will not obstruct that process.

Whatever brings you to this page, we would rather you reached out than sat with an unresolved problem. Write to us and we will deal with it properly.