This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and shares your personal data when you use our web platform. It applies fully to all players residing in the United Kingdom. Please read it carefully so you understand exactly how your information is handled.

What We Collect and Why

When you create an account, we collect information such as your name, date of birth, email address, and payment details. This is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations under the licence issued by the Anjouan Gaming Authority. During transaction processing, we may also collect billing information associated with your chosen payment method — for example, card details submitted via VISA or Mastercard, or account references for e-wallets such as Skrill or NETELLER. We collect only what we genuinely need; nothing more.

We may also gather technical data automatically when you interact with our web platform. This includes your IP address, browser type, device identifiers, and session activity logs. We use this information to maintain platform security, detect unusual behaviour, and ensure the site functions correctly for you. Cookies help us remember your preferences and keep your session active. You can manage cookie settings through your browser, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to perform their role are permitted to view your personal information, and all such access is logged and monitored.

We do not sell your data to third parties. However, there are limited circumstances in which we share information externally. These include passing relevant details to payment gateway providers to complete your transactions, sharing identity information with regulated verification services to satisfy our know-your-customer requirements, and disclosing data to regulatory or law enforcement authorities when we are legally obliged to do so. Any third party we work with is required to handle your data securely and in accordance with applicable data protection standards.

You have rights over your personal data. You may request a copy of the information we hold about you, ask us to correct any inaccuracies, or request that your account data be removed where we are not legally required to retain it. To exercise any of these rights, please contact us through our support channel, which is accessible directly on the platform. We will respond to your request within a reasonable timeframe.

We retain your data for as long as your account remains active. Following account closure or a period of inactivity, we keep certain records for as long as required by our licensing obligations and applicable law, after which data is securely deleted.

If we make material changes to this Privacy Policy, we will notify you through the platform before those changes take effect. Continued use of the platform following notification will constitute your acknowledgement of the updated terms. We encourage you to review this page periodically to stay informed about how we look after your information.